ProQual Level 2 Diploma in Healthcare and Social Care Support Skills

The ProQual Level 2 Diploma in Healthcare and Social Care Support Skills is a comprehensive qualification designed to equip individuals with the essential knowledge and practical skills required to work effectively in the healthcare and social care sector. This diploma introduces key principles of providing safe, compassionate, and person-centered care while supporting the physical, emotional, and social needs of individuals in a variety of care environments such as hospitals, residential care homes, and community support services.

The course focuses on developing a strong understanding of professional responsibilities, effective communication, safeguarding practices, and maintaining health and safety standards within care settings. It also highlights the importance of respecting dignity, promoting independence, and supporting the wellbeing of those receiving care.

By building practical awareness of care practices and workplace expectations, this qualification helps prepare individuals for roles that involve assisting healthcare professionals and supporting vulnerable individuals while maintaining high standards of service and ethical conduct in the healthcare and social care industry.

Don’t miss this opportunity to become a compassionate caregiver and make a positive impact on people’s lives. Enroll in the ProQual Level 2 Diploma in Healthcare and Social Care Support Skills today and unlock a world of rewarding career opportunities. Your journey starts here.

Innovative College of Professional Studies (Private) Limited (ICPS) is offering ProQual Qualifications in association with Inspire College of Technologies (ICTQual)

All About ProQual Level 2 Diploma in Healthcare and Social Care Support Skills

Course Summary
Course Introduction
Eligibility Criteria
Study Modules
Learning Objectives
Intended Learner

Key Takeaways

37 Credit Hours
ProQual AB Awarding Body

To achieve the ProQual Level 2 Diploma in Healthcare and Social Care Support Skills; Candidates must achieve a minimum of 37 credits: a minimum of 25credits must be from the Level 2 units and the remaining 12 credits can be from any combination of units from the Level 2 or Level 3 or Level 4 units

Course Overview

The ProQual Level 2 Diploma in Healthcare and Social Care Support Skills is a comprehensive qualification designed to develop the practical knowledge and professional abilities required to support individuals in healthcare and social care environments. The course provides detailed insight into essential care practices, including effective communication, safeguarding, health and safety procedures, and maintaining dignity and respect while assisting individuals with their daily needs. It also helps build an understanding of professional responsibilities, teamwork, and ethical standards required when working in hospitals, residential care homes, and community care settings.

To achieve the ProQual Level 2 Diploma in Healthcare and Social Care Support Skills, candidates must obtain a minimum of 37 credits. At least 25 credits must be achieved from Level 2 units, while the remaining 12 credits can be gained from a combination of Level 2, Level 3, or Level 4 units. This flexible structure allows participants to develop broader knowledge and practical competencies, supporting career progression and creating opportunities for further qualifications in the healthcare and social care sector.

Admission Criteria

To enroll in the ProQual Level 2 Diploma in Healthcare and Social Care Support Skills, learners are typically required to meet the following entry requirements:

Age Requirement: Applicants should normally be 16 years of age or above at the time of enrollment.
Educational Background: A basic secondary school education or equivalent qualification is recommended to support understanding of course materials and assessments.
Experience: Previous experience in healthcare or social care is not mandatory, but any exposure to care environments or volunteer work can be advantageous.
Language Proficiency: Participants should possess basic English reading, writing, listening, and speaking skills to understand the course content and successfully complete assessments.

Level 2 Units

Sr#	Unit Title	Credit Value	GLH
1	Implement person centred approaches in health and social care	5	33
2	Principles of safeguarding and protection in health and social care	3	26
3	Assist in the administration of medication	4	25
4	Carry out personal hygiene for individuals unable to care for themselves	3	23
5	Support individuals with speech and language disorders to develop their communication skills	4	28
6	Perform the non-scrubbed circulating role for perioperative procedures	3	23
7	Minimise the risk of infection when transporting and storing healthcare waste	3	20
8	Assist in the issuing of prescribed items	3	15
9	Assist in the manufacture and assembly of medicinal products	7	20
10	Assist in the preparation of documentation, materials and other items for manufacture and assembly of medicinal products	10	40
11	Support individuals to carry out their own health care procedures	2	15
12	Provide support for therapy sessions	2	14
13	Contribute to the discharge of individuals to carers	2	14
14	Paediatric Emergency First Aid	1	10
15	Introduction to communication in health, social care or children’s and young people’s settings	3	23
16	Support individuals to meet personal care needs	2	16
17	Contribute to the safe use of medical devices in the perioperative environment	4	29
18	Causes and Spread of Infection	2	20
19	Prepare documentation, materials, components and other items for the preparation of aseptic products	6	10
20	Introduction to duty of care in health, social care or children’s and young people’s settings	1	9
21	Provide support for mobility	2	14
22	Assist others to plan presentations	2	16
23	Order Routine Pharmaceutical Stock	3	11
24	Dementia Awareness	2	17
25	Move and position individuals in accordance with their plan of care	4	26
26	Support individuals to manage continence	3	19
27	Handle information in health and social care settings	1	10
28	The role of the health and social care worker	2	14
29	Obtain and test specimens from individuals	2	12
30	Prepare individuals for healthcare activities	3	17
31	Assist in planning and evaluating learning activities	3	22
32	Assist the practitioner to carry out health care activities	2	13
33	Minimise the risk of infection during the removal of used linen	2	15
34	Inform an individual of discharge arrangements	2	13
35	Understand the context of supporting individuals with learning disabilities	4	35
36	Select and wear appropriate personal protective equipment for work in health care settings	2	15
37	Monitor and maintain the environment and resources during and after clinical / therapeutic activities	3	20
38	Prepare and dress for scrubbed clinical roles	4	28
39	Care for individuals with naso-gastric tubes	3	20
40	The principles of Infection Prevention and Contro	3	30
41	Assist with the provision of a pharmacy service to meet individuals’ needs	3	10
42	Contribute to the effectiveness of teams	3	5
43	Introduction to personal development in health, social care or children’s and young people’s settings	3	23
44	Support individuals who are distressed	3	21
45	Support individuals undergoing healthcare activities	3	22
46	Prepare equipment for intraoperative cell salvage blood processing	4	26
47	Assist in receiving, handling and dispatching clinical specimens	2	17
48	Assist in the sale of medicines and products	8	50
49	Receive Pharmaceutical Stock	3	9
50	Prepare aseptic products	10	40
51	Prepare and apply dressings and drains to individuals in the perioperative environment	2	18
52	Planning and Monitoring Work	2	8
53	Cleaning, Decontamination and Waste Management	2	20
54	Ensure your own Actions Reduce risks to Health and Safety	2	8
55	Introduction to equality and inclusion in health, social care or children’s and young people’s settings	2	20
56	Provide agreed support for foot care	3	23
57	Contribute to health and safety in health and social care	4	33
58	Support independence in the tasks of daily living	5	33
59	Prepare equipment for intraoperative cell salvage blood collection	2	17
60	Maintaining quality standards in the health sector	1	8
61	Emergency First Aid Skills	1	10
62	Assemble prescribed items	3	15
63	Support participation in learning and development activities	3	23
64	Provide support for sleep	2	13
65	Remove wound closure materials	3	24
66	Support individuals to eat and drink	2	15
67	Undertake agreed pressure area care	4	30
68	Meet food safety requirements when providing food and drink for individuals	2	15
69	Understand loss and grief in end of life care	3	22
70	Understand how to work in end of life care	3	28
71	Service improvements in the health sector	2	15

Level 3 Units

Sr#	Unit Title	Credit Value	GLH
1	Work with babies and young children to promote their development and learning	6	45
2	Engage in personal development in health, social care or children’s and young people’s settings	3	10
3	Support individuals with multiple conditions and/or disabilities	4	31
4	Support individuals who are bereaved	4	30
5	Prepare for and carry out extended feeding techniques	4	27
6	Provide support to continue recommended therapies	3	20
7	Insert and secure nasogastric tubes	4	30
8	Develop positive relationships with children and young people	4	30
9	Provide advice and information to enable parents to promote the health and well-being of their newborn babies	3	22
10	Facilitate and monitor housing and accommodation services to support individuals with mental health needs	5	32
11	Collaborate in the assessment of environmental and social support in the community	4	23
12	Influencing Others at Work	1	6
13	Care for the physical and nutritional needs of babies and young children	6	45
14	Support families who have a child with a disability	3	23
15	Support individuals to manage their finances	3	20
16	Obtain venous blood samples	3	24
17	Implement therapeutic group activities	4	25
18	Collate and communicate health information to individuals	3	20
19	Provide information and advice to individuals on eating to maintain optimum nutritional status	5	38
20	Assist in the implementation of programmes to increase mobility, movement and functional independence	4	28
21	Receive and handle clinical specimens within the sterile field	4	30
22	Prepare anaesthetic environment and provide support for pre and post-operative anaesthesia and recovery	5	38
23	Make recommendations for the use of physical resources in a health setting	5	33
24	Maintaining quality standards in the health sector	2	13
25	Understand Models of Disability	3	26
26	Support individuals to access and use services and facilities	4	25
27	Promote and implement health and safety in health and social care	6	43
28	Support young people with a disability to make the transition into adulthood	5	40
29	Understand mental well-being and mental health promotion	3	14
30	Carry out vision screening	4	27
31	Assist professionals to support individuals from diverse linguistic and cultural backgrounds to access speech and language therapy services	5	35
32	Implement hydrotherapy programmes for individuals and groups	5	35
33	Deliver exercise sessions to improve individuals’ health and wellbeing	5	32
34	Provide support to the surgical team when preparing individuals for operative and invasive procedures	4	32
35	Facilitate person centred assessment, planning, implementation and review	6	45
36	Work in partnership with families to support individuals	4	27
37	Support individuals to develop and run support groups	3	24
38	Monitor own work practice in health, social care or children’s and young people’s settings	3	20
39	Perform first line calibration on clinical equipment to ensure it is fit for use	3	20
40	Monitor and review individuals progress in relation to maintaining optimum nutritional status	3	26
41	Give presentations to groups	4	26
42	Support individuals in undertaking their chosen activities	4	24
43	Control the use of physical resources in a health setting	3	25
44	Support children and young people experiencing transitions	3	28
45	Promote communication in health, social care or children’s and young people’s settings	3	10
46	Contribute to the prevention of aggressive and abusive behaviour of people	4	26
47	Service improvement in the health sector	3	20
48	Understand the process and experience of dementia	3	22
49	Understand Physical Disability	3	22
50	Support individuals with a learning disability to access healthcare	3	25
51	Undertake urethral catheterisation processes	4	28
52	Promote good practice in handling information in health and social care settings	2	16
53	Understand mental health problems	3	14
54	Perform routine Electrocardiograph ECG Procedures	4	30
55	Undertake treatments and dressings of lesions and wounds	4	25
56	Adapt and fit healthcare equipment, medical devices, assistive technology, or products, to meet individuals’ needs	6	37
57	Administer oral nutritional products to individuals	5	35
58	Promote effective communication with individuals with sensory loss	4	30
59	Work with other professionals and agencies to support individuals with physical disability	3	23
60	Support individuals to access housing and accommodation services	4	24
61	Identify information requirements in a health context	4	30
62	Prepare and reproduce permanent radiographic images	4	23
63	Develop and prepare speech and language therapy resources for alternative and augmentative communication AAC use	4	25
64	Carry out wound drainage care	4	32
65	Prepare and provide surgical instrumentation and supplementary items for the surgical team	6	43
66	Care for a newly born baby when the mother is unable to do so	4	32
67	Understand Child and Young Person Development	4	30
68	Provide support to maintain and develop skills for everyday life	4	28
69	Facilitate learning and development activities to meet individual needs and preferences	5	35
70	Enable individuals with behavioural difficulties to develop strategies to change their behaviour	8	41
71	Reprocess endoscopy equipment	4	30
72	Support individuals with cognition and learning difficulties	5	34
73	Assist in testing individuals’ abilities prior to planning physical activities	5	38
74	Support individuals to manage dysphagia	5	35
75	Provide advice on foot care for individuals with diabetes	3	23
76	Transport, transfer and position individuals and equipment within the perioperative environment	5	32
77	Understand Sensory Loss	3	21
78	Support families who are affected by Acquired Brain Injury	3	30
79	Support individuals during a period of change	4	29
80	Perform intravenous cannulation	4	34
81	Care for individuals with urethral catheters	4	30
82	Conduct routine maintenance on clinical equipment	4	30
83	Assist and support individuals to use alternative and augmentative communication systems _AAC	5	35
84	Measure and record individuals’ body fluid balance in a perioperative environment	4	23
85	Support parents/carers to interact with and care for their newborn baby	4	30
86	Deliver training through demonstration and instruction	3	21
87	Principles for implementing duty of care in health, social care or children’s and young people’s settings	1	5
88	Promote Child and Young Person Development	3	25
89	Develop and sustain effective working relationships with staff in other agencies	4	24
90	Undertake physiological measurements	3	23
91	Undertake stoma care	4	30
92	Assure the effective functioning of radiographic image processing equipment	4	25
93	Operate equipment for intraoperative cell salvage blood collection	5	40
94	Advise and inform individuals on managing their condition	5	31
95	Assist others to monitor individuals’ progress in managing dysphagia	5	38
96	Support carers to meet the care needs of individuals	5	30
97	Maintain pharmaceutical stock	3	4
98	Anatomy and Physiology for Maternity Support Workers	2	20
99	Receive prescriptions from individuals	3	15
100	Understand how to support individuals with autistic spectrum conditions	3	28
101	Support Individuals with Specific Communication Needs	5	35
102	Obtain and test capillary blood samples	4	30
103	Support individuals at the end of life	7	53
104	Contribute to effective multidisciplinary team working	3	20
105	Analyse and present health related data and information	4	30
106	Remove wound drains	4	27
107	Develop activities and materials to enable individuals to reach specific communication goals	5	38
108	Operate equipment for intraoperative cell salvage blood processing and complete intraoperative cell salvage blood process	5	39
109	Support parents/carers and those in a parental role to care for babies during their first year	5	36
110	Obtain a client history	3	22
111	Manage the availability of physical resources to meet service delivery needs in a health setting	5	33
112	Administer medication to individuals, and monitor the effects	5	30
113	Assist in the Issuing of Pharmaceutical Stock	4	5
114	Undertake an in-process accuracy check of assembled prescribed items prior to the final accuracy check	4	11
115	Promote equality and inclusion in health, social care or children’s and young people’s settings	2	8
116	Understand the impact of Acquired Brain Injury on individuals	3	28
117	Support individuals to live at home	4	25
118	Promote person centred approaches in health and social care	6	41
119	Undertake tissue viability risk assessments	3	26
120	Interact with and support individuals using telecommunications	5	36
121	Manufacture equipment or medical devices for individuals within healthcare	4	30
122	Provide support for individuals with communication and interaction difficulties	5	39
123	Monitor individuals’ progress in relation to managing their body weight and nutrition	3	26
124	Assist in implementing treatment programmes for individuals with severely reduced movement/mobility	5	29
125	Assist in the delivery of perioperative care and support to individuals	4	31
126	Examine the feet of individuals with diabetes	4	32

Level 4 Units

Sr#	Unit Title	Credit Value	GLH
1	Support disabled children and young people and those with specific requirements	6	45
2	Enable children and young people to understand their health and well-being	5	38
3	Develop and agree individualised care plans for babies and families	5	38

Learning Outcomes

Upon completion of the ProQual Level 2 Diploma in Healthcare and Social Care Support Skills, learners will achieve the following learning outcomes:

Knowledge and Understanding: Acquire a comprehensive understanding of the principles and values that underpin healthcare and social care practices. Develop knowledge of ethical considerations, legal obligations, and professional standards relevant to the industry.
Effective Communication: Master effective communication techniques, both verbal and non-verbal, to engage with individuals, their families, and multidisciplinary teams. Demonstrate active listening skills and empathy in order to establish rapport and build trust.
Health and Safety: Understand health and safety regulations in healthcare and social care settings. Identify and mitigate potential risks to create safe environments for individuals and staff. Demonstrate knowledge of infection control measures to prevent the spread of infections and maintain a hygienic environment.
Person-Centered Care: Apply person-centered approaches in providing care and support to individuals. Recognize and respect their autonomy, choices, and preferences. Tailor care to meet individual needs, promote independence, and maintain dignity and privacy.
Safeguarding and Protection: Identify signs of abuse, neglect, or harm, and respond appropriately. Implement safeguarding measures to protect vulnerable individuals and ensure their safety and well-being. Adhere to ethical and legal responsibilities in safeguarding practices.
Practical Skills Development: Develop practical skills necessary for providing hands-on care and support. Assist individuals with personal care tasks such as bathing, dressing, and feeding, while maintaining dignity and promoting independence. Manage challenging behaviors effectively.
Specialized Areas: Gain specialized knowledge and skills in mental health and dementia care. Understand the unique needs and challenges faced by individuals in these areas. Provide compassionate and effective support to promote mental well-being and enhance the quality of life for individuals with dementia.
Professional Growth: Demonstrate professionalism, reliability, and accountability in healthcare and social care settings. Recognize the importance of continuous professional development and seek opportunities for further learning and advancement within the sector.

The ProQual Level 2 Diploma in Healthcare and Social Care Support Skills equips learners with the necessary knowledge, practical skills, and competence to provide compassionate care, maintain a safe environment, and make a positive impact on the lives of individuals in need of healthcare and social care support.

Ideal Candidate

The ProQual Level 2 Diploma in Healthcare and Social Care Support Skills is ideal for individuals who want to gain a solid foundation in practical care skills while understanding the professional standards required in healthcare and social care settings. It suits those who are motivated to make a positive difference in the lives of vulnerable individuals.

Individuals seeking to develop competence in supporting daily living activities for patients or service users.
Those who want to understand the principles of person-centered care and deliver compassionate support.
Learners aiming to enhance their knowledge of safeguarding and protecting vulnerable individuals.
People wishing to strengthen their understanding of health and safety in care settings.
Those looking to gain practical skills in teamwork and professional collaboration within care environments.
Individuals interested in learning how to maintain dignity, respect, and privacy for service users.
Learners planning to progress to higher-level healthcare or social care qualifications.
People who want to develop awareness of ethical practices and professional conduct in care services.
Individuals aiming to build confidence for entry-level employment in healthcare or social care roles.

FAQs for ProQual Level 2 Diploma in Healthcare and Social Care Support Skills

The duration of the course may vary depending on the mode of study and individual learning pace. Typically, it takes around 3-6 months to complete the certificate program. However, the flexibility of learning options allows learners to study at their own pace and balance other commitments.

Yes, many learning institutions offer the ProQual Level 2 Diploma as an online course. Online learning allows for flexibility, enabling you to study at your own pace and convenience.

Upon successful completion of the diploma, learners can pursue various roles in the healthcare and social care sector, including healthcare assistants, support workers, care coordinators, and more. The diploma also serves as a pathway to higher-level qualifications and career advancement.

Yes, the ProQual Level 2 Diploma is widely recognized by employers and the healthcare and social care industry. It demonstrates that you have acquired the necessary knowledge and skills to provide quality care and support to individuals.

Yes, the diploma includes practical assessments to ensure learners can apply their knowledge and skills in real-life scenarios. These assessments are designed to assess your competence and readiness to work in the field.

Absolutely! The ProQual Level 2 Diploma serves as a foundation for further studies and career development. Many learners choose to pursue higher-level qualifications, such as the Level 3 Diploma, to expand their expertise and career opportunities.