Professional Qualification

OTHM Level 5 Diploma In Tourism And Hospitality Management

Build Skills. Lead Hospitality. Explore Global Opportunities.

Ofqual-regulated qualification

Assignment Based

Flexible Study Options

Career Development

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Course Detail

Mandatory Units

6

Awarding Body

OTHM

Credit Hours

120

TQT

1200

GLH

600

Course Overview

The OTHM Level 5 Diploma in Tourism and Hospitality Management is a career-focused qualification designed for individuals who want to develop their knowledge and professional skills in the tourism, hotel and hospitality industries. This diploma provides learners with an understanding of tourism operations, hospitality management, customer service, business development and the essential principles required to manage tourism and hospitality organisations effectively.

The qualification is suitable for aspiring hospitality managers, tourism professionals, hotel supervisors and individuals seeking career progression within the global tourism and hospitality sector. Through relevant management knowledge and industry-focused learning, learners can develop skills in leadership, strategic planning, operational management and service quality to support organisational success.

The OTHM Level 5 Diploma in Tourism and Hospitality Management can help learners prepare for opportunities across hotels, resorts, travel agencies, tour operators, visitor attractions and other hospitality-related businesses. It is particularly valuable for individuals who wish to strengthen their management capabilities and understand the changing demands of international tourism and hospitality markets.

Whether you aim to progress into a supervisory position, strengthen your hospitality management expertise or pursue further study, the OTHM Level 5 Diploma in Tourism and Hospitality Management provides a structured pathway towards your professional goals. By developing transferable business, leadership and management skills, learners can enhance their career prospects across hotels, resorts, travel agencies, tour operators and the wider global tourism and hospitality industry.

Innovative College of Professional Studies (Private) Limited is an OTHM-approved training centre, delivering professional qualifications to support Learners’ career advancement.

Study Units

  • Understand the principles of digital marketing management.
  • Know about the role and function of digital marketing management in tourism and hospitality businesses.
  • Understand the digital marketing environment for tourism and hospitality.
  • Be able to conduct market research in the digital environment for the tourism and hospitality industry.
  • Know about the ways in which effective operations management can benefit tourism and hospitality businesses.
  • Understand processes, systems and planning methods used in operations management.
  • Understand the role of operations management in tourism and hospitality.
  • Understand the principles of visitor attraction management in the tourism industry.
  • Know about the context and purpose of finance and accounting in the tourism and hospitality industry.
  • Be able to prepare financial statements for different types of businesses.
  • Be able to interpret financial statements.
  • Understand how a tourism or hospitality business could manage its working capital and revenue management.
  • Understand the purpose and objectives of human resource management.
  • Understand the functions of human resource management.
  • Understand how internal and external factors impact the human resource management function.
  • Understand modern development in human resource management function in a business.
  • Know about customer relationship management in the tourism and hospitality industry.
  • Understand the nature of customer decision making.
  • Understand the importance of teamwork in the context of managing customer relations.
  • Understand how to effectively monitor and communicate levels of customer service.
  • Understand contemporary issues that are influencing the development of the tourism and hospitality industry.
  • Understand the impacts of contemporary issues on the tourism and hospitality industry.
  • Understand the impact of current trends on the development of the tourism and hospitality industry.
  • Understand the impacts of change on the tourism and hospitality industry

Entry Requirments

  • Age: 18 or above.
  • Education: Applicants should normally hold a relevant Level 4 qualification or an equivalent qualification.
  • Experience: Previous experience in tourism, hotel management, hospitality operations, travel services or a related business environment may be beneficial but is not necessarily mandatory.
  • English Proficiency: Adequate reading, writing, speaking and listening skills.
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Who Should take this Course?

The OTHM Level 5 Diploma in Tourism and Hospitality Management is ideal for individuals seeking to develop their hospitality management knowledge, strengthen tourism industry skills and progress their careers in the global tourism and hospitality sector.

  • Tourism Professionals – Enhance knowledge of tourism operations, destination management and travel services.
  • Hotel and Hospitality Supervisors – Develop leadership and operational management skills for hotels, resorts and hospitality businesses.
  • Travel and Tourism Managers – Strengthen expertise in travel planning, tour operations and tourism business management.
  • Hospitality Professionals – Improve customer service, service quality and hospitality management capabilities.
  • Restaurant and Food Service Managers – Develop skills in managing food service operations and enhancing customer experiences.
  • Event and Leisure Professionals – Build management skills for events, leisure facilities and tourism-related activities.
  • Business Owners and Entrepreneurs – Learn to manage and develop businesses within the tourism and hospitality industry.
  • Aspiring Hospitality Managers and Graduates – Build industry-relevant management knowledge to pursue career progression in tourism, hotel management and hospitality operations.

Future Progression

Successful completion of Level 5 Diploma in Tourism and Hospitality Management provides learners the opportunity for a wide range of academic progressions including the OTHM Level 6 Diploma in Tourism and Hospitality Management.

As this qualification is approved and regulated by Ofqual (Office of the Qualifications and Examinations Regulation), learners are eligible to gain direct entry into Final year of a three-year UK Bachelor’s degree programme.

Frequently Asked Questions

After completing the qualification, Learners may pursue relevant opportunities such as hotel supervisor, hospitality operations coordinator, tourism officer, travel operations supervisor, guest services manager and assistant hospitality manager. Actual opportunities depend on previous experience, employer requirements and individual skills.

The diploma helps Learners develop transferable management, leadership, communication and operational skills relevant to the tourism and hospitality industry. It can support professional development, improve industry knowledge and help prepare Learners for supervisory and management responsibilities.

Learners can develop skills relevant to hospitality operations, tourism management, customer service, leadership, business communication, problem-solving and service quality. These competencies can support effective performance in tourism and hospitality environments.

Learners may explore career opportunities in hotels, resorts, travel agencies, tour operators, visitor attractions, event management companies, leisure facilities and other tourism and hospitality businesses, depending on their experience and the requirements of individual roles.

Yes, the qualification can support career development by strengthening management knowledge and industry-relevant skills. It may help experienced professionals prepare for greater responsibilities and help aspiring managers build the knowledge needed to pursue supervisory opportunities.

The qualification focuses on developing knowledge and skills relevant to tourism and hospitality management. Depending on the approved qualification specification, learning may cover tourism operations, hospitality business management, customer service, leadership, marketing and operational planning. Learners should consult the current unit structure for the confirmed syllabus.

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