In today’s fast moving digital world, basic computer knowledge is no longer enough. The LICQual Level 2 Award in IT Technician is designed for learners who want to go beyond the basics and step confidently into the professional IT environment. This course helps you build stronger technical understanding, turning simple interest in computers into real, job ready IT skills that employers value.
This qualification takes you deeper into the practical side of IT support. You will learn how to handle more advanced troubleshooting, understand system maintenance, manage hardware and software issues, and support users in real workplace situations. Every topic is explained in clear, simple English so you can learn without confusion, even if you are still building your technical confidence. It bridges the gap between beginner knowledge and real world IT responsibility.
By completing this course, you move closer to real career opportunities in the IT field. It is a stepping stone toward entry level IT roles such as support technician, helpdesk assistant, or junior IT officer. More than just a certificate, it gives you the confidence to grow, adapt, and succeed in a technology driven world where skilled IT professionals are always in demand.
All About LICQual Level 2 Award in IT Technician
Course Overview
The LICQual Level 2 Award in IT Technician is a compact and focused qualification built around 6 units, 6 credits, and 12 Guided Learning Hours (GLH). It is designed to give learners structured progress in a short time, making it easier to build practical IT understanding step by step.
With its 6 units, the course delivers clear and targeted learning that fits into a small but effective study plan. The 6 credits reflect the essential knowledge and skills gained, while the 12 GLH ensures learning stays concise, manageable, and focused on key IT technician foundations.
This qualification uses its structure to guide learners efficiently through essential IT concepts without unnecessary content. By completing the 6 units within 12 GLH, learners gain a recognized foundation supported by 6 credits, helping them move forward with clarity and purpose in their IT learning journey.
Entry Requirements
To enrol in the LICQual Level 2 Award in IT Technician, learners must meet the following entry requirements:
- Age Requirement: Learners should be at least 16 years of age at the time of enrolment.
- Educational Requirements: A basic secondary school education or equivalent is recommended.
- English Language Proficiency: learners should have a basic command of English.
- Work Experience: No prior work experience is required.
Study Units
- Intermediate IT Support
- Hardware Repair and Troubleshooting
- Networking Setup and Configuration
- Operating Systems Management
- Introduction to Cloud Computing
- Data Backup and Recovery
Learning Outcomes
By the end of this course, learners will be able to:
Intermediate IT Support
- Gain the ability to diagnose and resolve more complex IT support issues.
- Develop skills to manage IT helpdesk systems and provide effective technical assistance to users.
Hardware Repair and Troubleshooting
- Learn to diagnose, troubleshoot, and repair common hardware failures and issues.
- Acquire the skills to replace and upgrade components such as memory, hard drives, and peripheral devices.
Networking Setup and Configuration
- Understand how to configure and troubleshoot local area networks (LANs) and wide area networks (WANs).
- Learn to set up network devices, including routers, switches, and firewalls, and configure IP addressing and wireless networks.
Operating Systems Management
- Gain proficiency in managing, configuring, and troubleshooting various operating systems such as Windows, Linux, and macOS.
- Develop the ability to install, update, and maintain operating systems in both individual and networked environments.
Introduction to Cloud Computing
- Understand the fundamentals of cloud computing and its various service models (IaaS, PaaS, SaaS).
- Learn how to integrate cloud services into IT infrastructures and leverage cloud storage and virtual environments.
Data Backup and Recovery
- Develop knowledge of data backup techniques, including cloud-based and on-premise solutions.
- Learn how to implement disaster recovery plans, restore data, and ensure business continuity in case of system failure or data loss.
Ideal Learner
The LICQual Level 2 Award in IT Technician is designed for learners who feel they are ready for the next step after basic IT understanding. If you’ve ever used a computer and wondered how everything actually works behind the screen, this course helps turn that curiosity into real, practical skills.
It is a strong choice for school leavers, beginners, and early learners who want to build a career in IT but need a clear and simple starting path. You don’t need advanced knowledge just the willingness to learn and grow in a structured, supportive way.
It also fits job seekers and career changers who want to improve their technical confidence and stand out in today’s digital job market. Whether your goal is IT support, helpdesk work, or further study, this course helps you move forward with purpose and direction.
FAQs About LICQual Level 2 Award in IT Technician
