TheICTQual Level 2 Award in Route Cause Analysis is a foundational course developed to introduce learners to essential problem-solving tools used in identifying and addressing the underlying causes of issues in business operations, safety management, quality control, and other organisational processes. This course is ideal for individuals seeking to enhance their critical thinking and analytical skills within various industries. Root Cause Analysis is a systematic method used to determine the origin of problems or incidents. The ICTQual Level 2 Award in Route Cause Analysis focuses on enabling participants to investigate faults, failures, and errors by identifying not just what happened, but why it happened and how to prevent its recurrence.
TheICTQual Level 2 Award in Route Cause Analysis is ideal for anyone looking to develop essential skills for identifying and solving persistent operational issues. Whether you’re a supervisor, technician, administrator, or manager, the ability to perform effective RCA is a highly valued competency that supports workplace efficiency and safety. Learners who successfully complete this course can progress to higher-level qualifications in quality management, occupational health and safety, risk management, and auditing. It also supports career growth in roles that require strong investigative and decision-making skills.
The ICTQual Level 2 Award in Route Cause Analysis provides a practical, accessible route to developing a critical skillset that is essential across modern industries. Through structured learning and practical tools, this course prepares learners to become key contributors to organisational improvement, compliance, and risk prevention. Designed with a practical and accessible format, the course blends theoretical understanding with real-world application, making it suitable for professionals from quality management, health and safety, manufacturing, and service industries. Learners gain the ability to handle incidents effectively and contribute to continuous improvement in their workplace.
All About ICTQual Level 2 Award in Route Cause Analysis
Course Overview
The ICTQual Level 2 Award in Route Cause Analysis is a foundational qualification designed to equip learners with essential skills for identifying, investigating, and resolving underlying problems in a variety of professional settings. This course introduces structured approaches to analysing incidents and faults, allowing participants to move beyond surface-level symptoms and focus on the true causes of issues.
Learners will gain hands-on experience using globally recognised tools such as the 5 Whys, Fishbone Diagram, and Failure Mode and Effects Analysis . These methods are widely used in industries such as manufacturing, healthcare, logistics, quality management, and safety compliance, making the course highly versatile and industry-relevant.
The ICTQual Level 2 Award in Route Cause Analysis is ideal for individuals working in quality assurance, operations, risk management, or any role where consistent problem-solving is critical. By the end of the course, participants will be able to conduct thorough investigations, propose effective corrective actions, and contribute to continuous improvement processes within their organisation.
Whether you are just beginning your career or seeking to enhance your existing skill set, theICTQual Level 2 Award in Route Cause Analysis provides the technical foundation and practical tools necessary to support smarter decision-making and long-term operational success.
Study Units
- Introduction to Root Cause Analysis (RCA)
- Identifying and Defining Problems
- RCA Techniques and Tools
- Data Collection and Analysis
- Developing and Implementing Corrective Actions
- Reporting and Communication
To ensure learners are able to engage fully with the course content and successfully apply root cause analysis techniques in real-world settings, the following entry requirements must be met:
- Minimum Age: Learners must be at least 16 years of age at the time of enrolment.
- Educational Background: No formal academic qualifications are required. However, a basic understanding of workplace processes or systems is recommended for effective learning.
- Work Experience: This course is suitable for both beginners and professionals. While no prior work experience is mandatory, individuals with experience in operations, administration, safety, or quality-related roles may find the course particularly relevant.
- Language Proficiency: A basic level of English proficiency is required, as learners will need to read course materials, understand technical terminology, and complete written assessments.
This course is designed for individuals across various sectors who are responsible for identifying and resolving workplace issues, or who wish to build practical problem-solving and analytical skills. Intended learners include:
- Quality assurance and control professionals seeking to enhance investigation skills
- Health and safety officers aiming to improve incident analysis
- Supervisors, team leaders, and operational staff involved in process improvement
- Administrative and compliance personnel responsible for reporting and root cause documentation
- Manufacturing, production, and engineering staff managing technical faults and system errors
- Individuals new to root cause analysis who want a structured foundation in problem-solving
The course is ideal for both beginners and professionals looking to formalise their skills with a recognised qualification that supports effective decision-making and continuous improvement.
Learning Outcomes
Introduction to Root Cause Analysis (RCA)
- Understand the purpose and importance of RCA in various industries
- Recognise the difference between symptoms and root causes
- Identify when and why RCA should be applied in the workplace
Identifying and Defining Problems
- Clearly define problems using structured approaches
- Recognise the impact of poor problem definition on analysis outcomes
- Break down complex issues into manageable elements for investigation
RCA Techniques and Tools
- Apply core RCA tools such as 5 Whys, Fishbone Diagram, and FMEA
- Select appropriate tools based on the nature of the issue
- Understand the strengths and limitations of each technique
Data Collection and Analysis
- Identify relevant data sources for RCA
- Collect, interpret, and validate data to support findings
- Use data to uncover patterns, trends, and contributing factors
Developing and Implementing Corrective Actions
- Propose realistic and effective corrective actions based on analysis
- Evaluate the potential impact of corrective measures
- Develop implementation plans that address root causes and prevent recurrence
Reporting and Communication
- Structure clear and concise RCA reports for various audiences
- Communicate findings and recommendations effectively
- Use documentation to support continuous improvement and organisational learning
FAQs ICTQual Level 2 Award in Route Cause Analysis
