Learning Outcomes:

By the end of this course, learners will be able to:

IT Systems and Infrastructure Basics

• Understand the fundamental components of IT systems, including hardware, software, networks, and data storage solutions.
• Identify the roles and functions of common IT infrastructure elements within organizational environments.
• Explain how different IT systems interact to support business operations and digital services.
• Demonstrate awareness of IT infrastructure standards, best practices, and operational requirements.

Basic Hardware Setup and Maintenance

• Identify and describe the functions of key computer hardware components and peripheral devices.
• Perform basic hardware installation, configuration, and system setup procedures safely and effectively.
• Conduct routine maintenance tasks to ensure optimal performance and reliability of IT equipment.
• Diagnose common hardware issues and apply appropriate troubleshooting techniques to resolve them.

Software Installation and Troubleshooting

• Install, configure, and update operating systems and software applications according to user requirements.
• Apply best practices for software deployment, licensing, and system compatibility management.
• Identify common software-related issues and implement effective troubleshooting solutions.
• Maintain system functionality through software optimization, updates, and performance monitoring.

Introduction to Networking and Connectivity

• Understand the basic principles of computer networking, including network types, devices, and protocols.
• Configure and troubleshoot basic network connections in wired and wireless environments.
• Explain the role of IP addressing, internet connectivity, and network communication processes.
• Identify common networking issues and implement corrective actions to restore connectivity.

Basic IT Security Practices

• Understand the importance of cybersecurity and the key threats facing modern IT environments.
• Apply fundamental security measures such as password management, access control, and data protection.
• Recognize common cyber risks, including malware, phishing, and unauthorized access attempts.
• Follow security best practices to maintain the confidentiality, integrity, and availability of information systems.

IT Support Fundamentals

• Develop essential technical support skills for assisting users with common IT-related issues.
• Apply structured troubleshooting methodologies to diagnose and resolve technical problems efficiently.
• Demonstrate effective communication and customer service skills when providing IT support.
• Maintain accurate support documentation and follow established service management procedures.