The ICTQual Level 2 Award in Facilities Management is a practical qualification designed to provide learners with a solid foundation in the principles and practices of facilities management. Tailored for individuals looking to start or support a career in facilities services, the course covers key areas such as maintenance operations, health and safety, sustainability, and service delivery. It supports the development of skills required to effectively manage facilities across a variety of settings including offices, commercial buildings, and industrial sites.
This Level 2 award serves as an ideal entry point for those new to the facilities management sector or current staff aiming to enhance their operational knowledge. The programme equips learners with essential tools to contribute to the efficient day-to-day functioning of facilities and assets. With an emphasis on real-world application, the qualification promotes a structured and professional approach to facilities operations that aligns with industry best practices.
Whether you are a school leaver, someone changing career paths, or a current employee in a support role, this course is structured to be accessible and manageable. Many training providers offer flexible or part-time learning options, making it easier to balance study with existing work or personal commitments.
All About ICTQual Level 2 Award in Facilities Management
Course Overview
The ICTQual Level 2 Award in Facilities Management is a UK-recognised qualification designed to introduce learners to the core principles of managing workplace environments and support services. This course provides foundational knowledge in areas such as building maintenance, health and safety, service delivery, and sustainability. It is ideal for individuals looking to enter the facilities management sector or support operational roles within various organisations.
This qualification is particularly suited for those starting their career, as well as existing staff in administrative or support functions who wish to formalise their knowledge and enhance their professional standing. The programme offers a practical, assignment-based assessment approach that allows learners to apply what they learn directly to real-world scenarios, promoting immediate workplace relevance.
Delivered by approved training centres, the ICTQual Level 2 Award in Facilities Management supports flexible study options, including part-time and online formats. Learners can study at their own pace while gaining a valuable certification that reflects industry expectations and standards.
By completing this course, participants will develop the competence and confidence to support the efficient operation of facilities in commercial, public, or industrial settings. The qualification also opens up pathways to further study in facilities management and related disciplines.
Study Units
- Introduction to Facilities Management
- Health and Safety in Facilities Management
- Maintenance and Asset Management
- Risk Assessment and Compliance
- Sustainability in Facilities Management
- Customer Service and Communication Skills
Entry Requirements for the ICTQual Level 2 Award in Facilities Management
To enrol in the ICTQual Level 2 Award in Facilities Management, applicants are expected to meet the following entry requirements:
Language Proficiency: As the course is delivered in English, learners must have a basic level of English language proficiency, including the ability to read, write, and communicate effectively.
Minimum Age: Learners must be at least 16 years old at the time of registration.
Educational Background: A basic secondary school education or equivalent is recommended. Formal qualifications are not mandatory, but a general understanding of workplace operations is beneficial.
Work Experience: No prior work experience in facilities management is required, making this qualification accessible to beginners and entry-level candidates.
The ICTQual Level 2 Award in Facilities Management is designed for individuals who are either entering the facilities management field or looking to enhance their existing skills. This course is suitable for:
International learners seeking a UK-recognised qualification in facilities management
School leavers or college graduates seeking to begin a career in facilities management
Individuals aiming to transition into the facilities or property services sector
Administrative and support staff involved in day-to-day building operations
Maintenance personnel or site assistants looking to formalise their knowledge
Employees of organisations who manage facilities as part of their job role
Professionals in related sectors such as cleaning, security, or maintenance services
Learning Outcomes
Introduction to Facilities Management
- Understand the scope and functions of facilities management within various sectors
- Identify the roles and responsibilities of facilities management professionals
- Recognise the importance of efficient facilities operations in supporting organisational goals
- Develop awareness of key terminology and principles used in the industry
Health and Safety in Facilities Management
- Demonstrate knowledge of relevant health and safety legislation and regulations
- Identify common workplace hazards and appropriate control measures
- Understand the responsibilities of employers and employees in maintaining a safe environment
- Apply safe systems of work in facilities management settings
Maintenance and Asset Management
- Understand the principles of planned, preventive, and reactive maintenance
- Identify different types of assets and their lifecycle management
- Apply basic asset management techniques to maintain operational efficiency
- Recognise the importance of record-keeping and asset tracking systems
Risk Assessment and Compliance
- Identify potential risks in a facilities management context
- Conduct basic risk assessments and recommend suitable control measures
- Understand compliance requirements related to facilities operations
- Demonstrate awareness of statutory obligations and industry standards
Sustainability in Facilities Management
- Understand the environmental impact of facilities management activities
- Identify sustainable practices and energy efficiency measures
- Promote recycling, waste reduction, and resource conservation
- Support organisational sustainability goals through effective facilities operations
Customer Service and Communication Skills
- Understand the importance of customer service in facilities management
- Apply effective communication techniques in a workplace setting
- Manage customer expectations and resolve service-related issues
- Demonstrate professionalism and interpersonal skills when interacting with stakeholders
FAQs ICTQual Level 2 Award in Facilities Management
